Our Policies
We aim to provide our client services in a personalised, prompt and effective manner. Every client is made aware of the services available. They then have the opportunity to make an informed decision about which services they want to use.
To guide our work, we have developed a range of policies. Those of most significance to the main client group are available via the links below.
- Providing Access for People Who Are Blind or Vision Impaired (doc, 461 kb)
- Providing Access for People Who Are Blind or Vision Impaired (pdf, 529 kb)
- Community Participation Policy and Procedure (doc, 44 kb)
- Community Participation Policy and Procedure (pdf, 56 kb)
- Complaints Policy and Procedure (doc, 43 kb)
- Complaints Policy and Procedure (pdf, 73 kb)
- Decision Making and Choice Policy and Procedure (doc, 33 kb)
- Decision Making and Choice Policy and Procedure (pdf, 52 kb)
- Exit Policy and Procedure (doc, 51kb)
- Exit Policy and Procedure (pdf, 65 kb)
- Fitness to Drive Policy and Procedure (doc, 35 kb)
- Fitness to Drive Policy and Procedure (pdf, 17 kb)
- Guide Dog Services Policy (doc, 50 kb)
- Guide Dog Services Policy (pdf, 36 kb)
- Individual Needs Policy and Procedure (doc, 44 kb)
- Individual Needs Policy and Procedure (pdf, 28 kb)
- Privacy Safeguards Policy and Procedure (doc, 65 kb)
- Privacy Safeguards Policy and Procedure (pdf, 38 kb)
- Quality Service Improvement Policy and Procedure (doc, 41 kb)
- Quality Service Improvement Policy and Procedure (pdf, 28 kb)
- Service Access Policy and Procedure (doc,48 kb)
- Service Access Policy and Procedure (pdf, 84 kb)
Follow Us On Facebook Follow Us On Twitter Follow Us On YouTube