Passengers with Guide and Assistance dogs: A quick guide for taxi and rideshare drivers

Guide Dogs help people who have low or no vision travel safely and independently, this includes on public transport, in taxis or in ride share vehicles.

Assistance Dogs help people with disability or illness and may also assist with mobility, hearing, autism, PTSD, medical alerts or other daily tasks.

They are specially trained to behave safely in public and meet high hygiene standards and are allowed on all public transport, taxi and ride share vehicles.

How will I recognize a Guide or Assistance Dog?
• By a Guide Dog harness
• An Assistance Dog coat or vest
• An organisation name or logo, or ID card
• A training coat or vest

Vehicle operators are also entitled to ask for proof that the dog is an Assistance or Guide Dog such as an identification card or permit, if needed.

What to do when approached or booked by a person with a Guideor Assistance Dog?
• Allow the dog into the vehicle safely with the passenger.
• Speak directly to the passenger.
• Ask where they would prefer the dog to sit (generally at their feet)

What not to do
• Do not refuse because of a “no pets” rule.
• Do not charge an extra pet or cleaning fee.
• Do not touch, feed or distract the dog.

It is important to remember that access to transport supports independence, safety and dignity.

When in doubt welcome the passenger and their dog

Remember to always be calm, respectful and helpful. A refused trip can leave a person stranded and excluded and may result in a significant fine. Any further questions or concerns? please reach out to us on (08) 9311 8202 or visit our website www.guidedogswa.com.au

This information current as at August 2026 based on Transport WA guidance and Guide Dogs WA Tas training resources.

You can download our guide for Uber and Taxi drivers here

Photo courtesy of Department of Transport and Major Infrastructure.

Celebrating the Graduation of 17 Life-Changing Dogs

Celebrating the Graduation of 17 Life Changing Dogs

Guide Dogs WA marked a major milestone at Optus Stadium on 7 November 2025, celebrating the graduation of 17 exceptional dogs who have become Guide, Autism Assistance, Breeding, and Companion Dogs.

This biannual event brings together the community behind each dog’s journey — from breeding whelpers and puppy raisers to trainers, sponsors, and new clients. Over 180 supporters attended, including six graduating dogs: one Autism Assistance Dog, three Brood Dogs, and two Guide Dogs.

The 2025 graduates — including Bradley, Dottie, Walter, Andrew, Lita, Graham, Bill, Merle, Mary, Chester, Joe, Korra, Chase, Kerry, Elle, Nick, Rose, Kaya, Yuki, and Velvet — are now transforming lives through increased independence, safety, and companionship, or contributing to the future of the program.

Guide Dogs WA CEO Anna Presser said, “It takes a community to raise and train each dog. These events are a heartfelt celebration of the incredible impact these dogs have on people living with low or no vision, disability or illness.

It is always a special night to hear the stories, share a laugh and always a tear or two and I’m incredibly proud of our dedicated team and volunteers who make this life-changing work possible.”

Among the graduates is Lita, a 3-year-old golden Labrador placed with a 7-year-old girl as an Autism Assistance Dog, offering comfort and security both at home and in the community. Fellow graduates Bradley, Dottie, Walter, and Andrew are now matched as Guide Dogs. 

Guide Dogs WA relies on the generosity of the Western Australian public to continue its vital work. Every donation helps fund the breeding, training, and matching of these extraordinary dogs with people who need them most.

Here are a few photos from the event courtesy of C Smith Photography and the live weather cross from Channel 10, as well as the event video.

Update on COVID-19

Virus graphic with Guide DOgs WA logo and text, COVID-19 Update

Guide Dogs WA is committed to providing a safe environment to its clients, employees, volunteers, and students, by minimising exposure to COVID-19.

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